Awareness of Protection Services

Output indicator

Indicator Phrasing

% of target group members aware of the available protection services
% des membres du groupe cible au courant des services de protection disponibles
% de membros do grupo-alvo conscientes dos serviços de protecção disponíveis
% členů cílové skupiny, kteří vědí o nabízených ochranných službách

Indicator Phrasing

English: % of target group members aware of the available protection services

French: % des membres du groupe cible au courant des services de protection disponibles

Portuguese: % de membros do grupo-alvo conscientes dos serviços de protecção disponíveis

Czech: % členů cílové skupiny, kteří vědí o nabízených ochranných službách

What is its purpose?

The indicator assesses the proportion of the target group members aware of the promoted protection services (these can be provided by your agency as well as by other service providers). It helps you understand the effectiveness of an intervention’s promotion activities.

How to Collect and Analyse the Required Data

Determine the indicator's value by using the following methodology:

 

1) Define all the protection services that are promoted by the intervention among the target group members (i.e. list only those services that are relevant to the needs of the given target group). These can include, for example, the following services for children:

   - psychosocial support for children who experienced violence or trauma

   - family reunification services for unaccompanied and separated children

   - Child Friendly Spaces where children can spend their free time

 

 

2) Decide how many / which protection services a target group member should know (as a minimum) to be considered as “aware of the available protection services”. For example, at least 3 out of 5 key services. Be realistic – it is not likely that people would know about all the offered services, so avoid using an unrealistically high target.

 

 

3) Conduct interviews with a representative sample of the target group members, assessing whether they are aware of the promoted services (ask separately about each of the service). Examples of survey questions include:

Q1: Do you know or have you heard of anyone [specify what is the service doing – e.g. providing assistance to women who faced domestic violence]?

A1: yes / no

 

If the answer is YES, ask one or more questions that will verify whether the person is really aware of the service and does not just claim to be aware – for example, asking what is the service about, where is it provided, who provides it, etc. The main purpose of this question is to verify that the respondent is really aware of the service - not whether s/he knows all the details about the service. 

 

 

4) Count the number of respondents who knew about the minimum number of services (see point 2) – i.e. those who can be considered as “aware of the available protection services”.

 

 

5) To calculate the indicator’s value, divide the number of target group members that are aware of the available protection services by the total number of respondents. Multiply the result by 100.

Disaggregate by

Disaggregate the data by age group, gender (if relevant) and other criteria. 

Important Comments

1) Consider reporting also on 1) the average number of services the target group members were aware of; and 2) the proportion of the target group members aware of the individual service.

 

2) Consider assessing also whether the respondent is aware of how to access each of the promoted service. However, this is additional information – it should not be reflected in the calculation of the indicator’s value but it can be helpful for identifying where the main gaps are. If required, you can rephrase the indicator to “% of target group members aware of the available protection services and how to access them”.

This guidance was prepared by People in Need ©

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