Usage of Supported Services

number of [specify the target group members] who used the promoted social protection / inclusion services

The indicator assesses the number of target group members who used one or more of the social protection / inclusion services promoted by the project, such as legal assistance or services helping people secure independent living. It shows the scale of the provided assistance.

Determine the indicator's value by using the following methodology:

 

1) If you promoted more than one service, make a list of all the promoted services.

 

2) For each service, define for which period you will measure the number of people who used it. In most cases, this should be the period when the service was promoted as a part of the project’s activities.

 

3) Request the service providers to review their records and provide you with the number of people who used their services. If possible, ask them to disaggregate the data by gender and age groups. Having such a requirement agreed right from the beginning of your collaboration with the service providers will make gaining such data much easier.

 

4) To determine the indicator’s value, sum up the number of people who used the supported protection services.

If you promoted more services and if there is a high likelihood that there are many people who used several services, the only ways how to avoid double counting would be to:

• see whether the service providers are willing and able (e.g. due to privacy and data protection laws) to share with you the names of the clients and then counting the same people only once
• if you promoted the service(s) among a larger population, you can conduct a quantitative survey among a representative sample of the target group members, asking them whether they used any of the supported services

Disaggregate the data by gender, age groups and specific vulnerable groups, such as persons with disability (to identify them in a larger population, it is recommended to use The Washington Group Short Set on Functioning methodology; for children, use the set of questions on child functioning). If you primarily target persons with disability, consider disaggregating the data by the type of disability the target group members have.

1) As much as possible, this indicator should be complemented with an indicator assessing people’s satisfaction with the provided service(s).