Collect the following data by conducting individual interviews with a representative sample of your target group members:
RECOMMENDED SURVEY QUESTIONS (Q) AND POSSIBLE ANSWERS (A)
Q1: Do you know any person or company that [specify the service]?
A1: yes / no
(ask only if the previous answer is YES)
Q2: How can you contact the person/ company?
1) yes, the person knows exactly how to contact the service provider
2) no, the person does not know exactly how to contact the service provider
To calculate the indicator's value, divide the number of respondents who knew how to access the given service (i.e. answers to both Q1 and Q2 were YES) by the total number of interviewed respondents. Multiply the result by 100 to convert it to a percentage.