Collect the following data by conducting individual interviews with all or with a representative number of the targeted sellers:
RECOMMENDED SURVEY QUESTION (Q) AND POSSIBLE ANSWERS (A)
Q1: In the past [specify the time frame], how many people did you [specify the provided services for/ sell products to]?
1) .... clients
2) does not remember
Alternatively, a more precise and recommended method is to ask the seller / service provider in advance to record all of her/his clients into a record form provided by your organization or by any other actor providing support to the service provider. Ideally, the form should be integrated into the sellers’ / service providers’ existing administrative system, so that it is easier for them to collect the required data.
To calculate the indicator's value, sum up the number of clients served by the sellers / service providers and divide this by the number of interviewed service providers / sellers (exclude those whose reply was "does not remember").