Determine the indicator's value by using the following methodology:
1) Define all the protection services that are promoted by the intervention among the target group members (i.e. list only those services that are relevant to the needs of the given target group). These can include, for example, the following services for children:
- psychosocial support for children who experienced violence or trauma
- family reunification services for unaccompanied and separated children
- Child-Friendly Spaces where children can spend their free time
2) Decide how many / which relevant protection services a target group member should know about (as a minimum) to be considered as “aware of the available protection services”. For example, at least 3 out of 5 key services. Be realistic – it is not likely that people would know about all the offered services, so avoid using an unrealistically high target.
3) Conduct interviews with a representative sample of the target group members, assessing whether they are aware of the promoted services (ask separately about each of the services). Examples of survey questions include:
Q1: Do you know or have you heard of anyone who is [specify what the service is doing – e.g. providing assistance to women who need help with getting their identity documents]?
A1: yes / no
If the answer is YES, ask one or more questions that will verify whether the person is really aware of the service (or a referral mechanism that can lead her/him to the service) and does not just claim to be aware – for example, asking what the service is for, where it is provided, who provides it, etc. The main purpose of this question is to verify that the respondent is really aware of the service – not whether s/he knows all the details about the service.
4) Count the number of respondents who knew about the minimum number of services (see point 2) – i.e. those who can be considered as “aware of the available protection services”.
5) To calculate the indicator’s value, divide the number of target group members that are aware of the available protection services by the total number of respondents. Multiply the result by 100 to convert it to a percentage.