Ease of Use

This indicator measures the proportion of people who spent cash-based assistance (CBA) who did not experience any significant problems when redeeming the vouchers / bankcards / cash in other than local currency / other modality. It focuses primarily on issues related to technical problems, beneficiaries’ ability to use the modality and acceptability by the participating vendors.

Collect the following data by conducting individual interviews with a representative sample of the people who spent the provided cash-based assistance. Keep in mind that these might be different people than those who received the assistance. 

RECOMMENDED SURVEY QUESTIONS (Q) AND POSSIBLE ANSWERS (A)

Q1: How easy or difficult was it for you to use the [specify the modality]? I am especially interested in your experience with using [specify the modality] in [specify the place – e.g. shops].  Would you say that it was very easy, somewhat easy, rather difficult or impossible?

A1: _

1) it was very easy

2) it was somewhat easy

3) it was rather difficult

4) it was impossible

5) the respondent did not try to use the modality

(ask the following question only if the previous answer is rather difficult or impossible)

Q2: Can you please explain to me why it was difficult?

A2: pre-set the answers based on the modality the project used; include option “other – specify: ……………………”

To calculate the indicator’s value, divide the number of respondents who said that using the modality was very easy or somewhat easy by the total number of respondents (exclude those who did not try to use the modality). Multiply the result by 100 to convert it to a percentage.

Disaggregate the data by age group, location, gender, and other vulnerability criteria.

1) If you conduct cash transfers / voucher distributions in several phases (or in several locations), do not wait to conduct the PDM until all distributions are over. Starting with the PDM immediately after the first phase / location will help you identify potential weaknesses and address them in the remaining distributions.